If your account information has been reset, please first verify that your linked account (Google, Apple Game Center, etc.) is correct.
How to change the account in each platform
1. Android
- Launch Play Store → Tap top right corner's profile → Tap the arrow next to Account → Select or add the account you want to use
2. iOS
- Go to device's Settings → Tap Game Center → Use a different Apple ID in Game Center → Use new Apple account or change Apple account
Please note that if your account is not linked and you have cleared cache and data, reinstalled, logged out, or withdrew your account, your account information will be reset and cannot be recovered.
If your linked account has been reset regardless of the above, please contact Customer Support with the details below.
■ Inquiry Form
1. Date and time of occurrence:
2. Details:
3. Character Information (Nickname/UID):