There is a daily limit on the number of times you can view ads to obtain some items, and depending on your network environment, you may not be able to view them smoothly.
Also, if an ad-blocking app is installed, ad viewing may also be disrupted.
If none of the above issues apply, please follow the steps below to reset your ad ID.
[How to reset your AOS ad ID]
- Go to Settings on your Android device
- Navigate to [Security and privacy] → [More privacy settings] →[Ads]
- Tap [Reset advertising ID] and confirm the change
[How to reset iOS ad ID]
- Go to Settings on your Apple device
- Navigate to [Privacy & Security] → [Tracking]
- Disable [Allow apps to request tracking] and proceed to reactivate it
- Restart the game